Terms of service

Overview

Welcome to Elara Ivy Co. The terms "we", "us", and "our" refer to Elara Ivy Co. We operate this website and online store, including all related information, content, features, tools, products, and services (the "Services") to provide a curated fashion and accessories shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, browsing, or purchasing from our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you should not use the Services.

Section 1 - Access & Account

You must be at least the age of majority in your state or province of residence to use this site. You agree that:

All information you provide is accurate and complete
You are responsible for your account credentials
You are responsible for all activity under your account
Accounts may not be transferred or resold

Section 2 - Products & Representation

We make every effort to display product images and descriptions accurately. However:

Colors may vary by screen/device
Fabric texture and fit may vary
Product appearance may differ slightly due to lighting and photography

Because many items are fulfilled through curated fulfillment partners, minor packaging or labeling differences may occur.

We reserve the right to:

Change product descriptions
Limit quantities
Discontinue items at any time

Section 3 - Orders

Placing an order is an offer to purchase - not acceptance. We may:

Accept or decline orders at our discretion
Cancel suspected fraudulent orders
Limit quantities per customer

Orders cannot be modified once processing begins. Returns and refunds are governed solely by our Return & Refund Policy. We do not offer exchanges. Purchase are for personal use only - not resale.

Section 4 - Pricing & Billing

Prices may change without notice. Posted prices do not include taxes, shipping, duties, or customs fees. You agree:

Payment information is accurate
You are authorized to use your payment method
Charges will be honored

We may cancel orders caused by pricing or system errors.

Section 5 - Shipping & Delivery

Shipping timelines are estimates only - not guarantees. Because we use multiple fulfillment partners:

Items may ship separately
Multiple tracking numbers may be issued
Packages may arrive on different dates

Risk of loss transfers to you once the carrier receives the package. We are not liable for delays caused by carriers, customs, weather, holidays, or supply chain disruptions. Full details are in our Shipping Policy.

Section 6 - Intellectual Property

All site content - images, branding, product photos, graphics, text - is owned by Elara Ivy Co. or licensed to us. You may not copy, reuse, reproduce, republish, scrape, or redistribute without written permission.

Section 7 - Optional & Third-Party Tools

We may provide third-party tools or integrations. They are provided as-is without warranties. Use is at your own risk.

Section 8 - Third-Party Links

We are not responsible for third-party sites linked from our store. Use them at your own discretion.

Section 9 - Relationship with Shopify

Elara Ivy Co is powered by Shopify. All purchases are made directly with Elara Ivy Co., not Shopify. Shopify is not liable for transactions or product issues.

Section 10 - Privacy

Personal information is governed by our Privacy Policy and Shopify's Privacy Policy.

Section 11 - Feedback & Reviews

Any feedback or reviews you submit may be used by us for marketing or operational purposes without compensation. You confirm your submissions are truthful, do not violate rights, and are not unlawful or abusive.

Section 12 - Errors & Omissions

We may correct pricing errors, description errors, or availability errors, and cancel affected orders if necessary.

Section 13 - Prohibited Use

You may not use this site to commit fraud, scrape data, spam, impersonate others, spread malware, violate laws, or disrupt operations. We may suspend access for violations.

Section 14 - Termination

We may terminate site access at any time for violations or misuse.

Section 15 - Disclaimer of Warranties

Services and products are provided as is without warranties unless required by law.

Section 16 - Limitation of Liability

To the fullest extent permitted by law, Elara Ivy Co. is not liable for indirect, incidental, or consequential damages arising from use of the Services or products.